CONTACT US

Sales Line – 0330 2233108
Sales Email – info@UHWK.co.uk

Technical Support – 0330 2233108
Tech Support Email – Tech@UHWK.co.uk

Trade Enquiries – 0330 2233108
Trade Email – Trade@UHWK.co.uk

UHWK is a trading name of Organise My Car Ltd. Company Reg Number 09980443

Please check out our FAQ’s or User Guide before contacting us as your question may well be answered here

Questions/Answers
How long is the battery life?
1 hour 50 minutes
How do I know when fully charged?
Blue light will go out
How many hours of storage will I get on an sd card?
Approximately 1hour 30 mins on an 8gb, 6 hours on 32gb
How do I know when the SD Card is full?
The red light will flash when you turn it on
How do I change the camera settings?
Connect your UHWK to computer, find camera on computer and select “SETTING.TXT” folder.
You can now customise:
Light exposure (higher exposure for darker settings, vice versa)
Light frequency (different countries have different compatible Hz)
Video quality (1080p or 720p)
Buzzer (turn on/off camera beep)
Audio (turn on/off ability to record audio)

Under “FORMAT” at the top, input the corresponding value to what you want to change, for instance, if 1080p is preferred quality to capture content change the value next to “VideoSwitch” to 0. To ensure the appropriate change occurs, change “UPDATE” value from “N” to “Y” in the second row of the “SETTING.TXT” box and then select File and Save

My video is too bright or dark
Connect your UHWK to computer, find camera on computer and select “SETTING.TXT” folder.
Light exposure (higher exposure for darker settings, vice versa)
Under “FORMAT” at the top, input the corresponding value to what you want to change, for instance, if 4 exposure is preferred change the value next to “Frequancy” to 4. To ensure the appropriate change occurs, change “UPDATE” value from “N” to “Y” in the second row of the “SETTING.TXT” box and then select File and Save
How do I download my video content?
Computer. You have 2 options to download and manage your content
1. Attach the UHWK via USB data cable to your computer
2. Remove the micro sd card, place into SD card adapter and insert into your computer.

  • UHWK should populate desktop, if this doesn’t occur, find the camera where you would normally find your USB drive devices. E.g., in your “Finder” on Mac
  • Once found, click on “DCIM” folder and then select “MOVIE”, your content should now be visible and to play.
  • Use with any type of video editing software you’re familiar with (iMovie, Windows Media Player)
The camera angle is too high or too low
Included in the pack are a series of spacers to place behind the camera
I have deleted my files from SD card but will still not work
Once files deleted empty your computers Trash
My Camera will not turn on even when charged
When camera is turned on you will hear two beeps and the hawk will light in red. If your camera turns off soon after turning on, this suggests a problem with the sd card or that the card is full. See below resolution

Memory card is full. To empty, ensure that all files on the card are moved to the “Trash” or deleted and that the “Trash” is then emptied

If above is not successful perform a reformat of the sd card (Note – This will delete any saved video). Reformat guidance for Windows and Mac can be found on the last 2 pages of this starter guide.

To charge, simply plug the USB cord into your UHWK and then connect to a wall adapter or your computer and the hawk will illuminate blue. Once fully charged, the blue light will turn off and no illumination will be occurring
Should these simple fixes not work, find the “Reset” option next to the charging port on the camera, select an item small enough to engage the “Reset” button and depress for 10-15 seconds. Your UHWK should be reset and ready to go!

Does the camera record sound?
Yes it has great sound quality with minimal wind noise. Sound can be turned off in settings
Is the camera water resistant?
It is IP37 rated for any weather
Can I view my video content on my mobile device/tablet?
Yes. Please see 4 in 1 flash drive available in our store
Is the camera OK for winter/summer sports?
Yes, the operating temp is  – 20 to +40 degrees
Where can I mount the camera?
It is designed for any type or style of riding hat or helmet, directly on your forehead or chest mounted. A Range of elasticated and Velcro mounts is included